Returns & Exchanges
We want you to be completely satisfied with your Kenneth Cole purchase, which is why we offer a 30-day window for returns on unworn and unwashed merchandise. Please ensure all original tags remain attached and items are in their original packaging to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
After confirming your return selection, download and print the pre-paid UPS shipping label provided via email.
Package Your Items
Securely pack your merchandise in its original box and affix the shipping label to the outside, ensuring any old labels are covered.
Drop Off and Track
Drop off your package at any authorized UPS location and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing