Frequently Asked Questions
Everything you need to know about shopping with Kenneth Cole.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your account on our website.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items within 30 days of purchase. Items must be returned with all original tags and packaging included.
Do you offer international shipping?
Yes, Kenneth Cole ships to various countries worldwide. Shipping costs and delivery timelines vary based on the destination and will be calculated at checkout.
How do I determine the correct size for me?
Each product page features a detailed 'Size Guide' to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How do I care for my Kenneth Cole leather products?
To maintain the quality of your leather goods, we recommend cleaning them with a soft, damp cloth and using a leather conditioner periodically. Avoid prolonged exposure to direct sunlight or moisture.